COVID-19 INFO

06.08.2020
COVID INFORMATION

We have been providing urgent and essential eye care throughout the lockdown period and are experienced in safely providing eye care under Covid-19 conditions.

As an independent practice we always provide a high level of service tailored around each individual and this is now more important than ever. We are have a spacious practice and have reduced the number of clinics that we are running.

We are also limiting the number of patients to the practice via an appointment only policy. This means we can ensure correct social distancing can be maintained and we can clean thoroughly between visitors.

THE MEASURES THAT WE HAVE TAKEN

Here are some of the measures we have taken to ensure the safety of our patients and staff:

Conducted a deep clean of the practice.

Developed a detailed risk assessment and COVID-19 infection control policy (available on request).

Kept up to date on all government and governing body advice and modified our procedures in line with best practice.

Carried out physical modifications to our equipment and reception and consulting areas.

Provided all staff and patients with relevant PPE

Limited the number of staff and patients in the practice.

SOCIAL DISTANCING

We will only see patients who have booked in advance. You need to book an appointment for any visit to the practice please.

You can book an appointment by calling 01922 412040.

When you contact us to book an appointment we will ask you a few questions to see if we can offer you eye care advice over the phone in the first instance. In line with the Amber Phase of Optometry recovery, if demand for appointments is high we will prioritise people with symptoms and needs first, such as recent changes to vision or lost or broken glasses.

In order to aid social distancing, we will ask you to attend your appointment alone if possible.

COMING INTO THE PRACTICE

If you do come into the practice for an appointment you will need to:

Wear a face mask while in the practice.

Sanitise your hands on arrival.

Follow social distancing rules whilst in the practice.

YOUR EYE EXAM

Your eye exam will feel a little different to normal.

We will ask you questions about your eye health in the quiet waiting area if possible. Following NHS guidance, routine sight tests will only be performed where we can protect our staff and patients by minimising face to face contact time. We will be using OPTOMAP wide retinal imaging technology to examine the health of your eyes and there will be a charge of £20 for this to be carried out. This imaging allows the Optometrist to perform an in-depth health check of your eyes while reducing face-to-face contact time in the examination room.

DISPENSING

If you would like or need to choose new glasses, all frames that you try on will be sterilised between patients.

Please do not hesitate to contact us if you have any questions which have not been answered here or if you have any concerns about your eye health.

Thank you

22.06.2020
Welcome back!
We are open for all examinations but cannot run as many clinics due to social distancing/PPE/disinfection so we are seeing our patients with symptoms and needs first.
If you have symptoms or any problems with your eyes or glasses and require an appointment please call us.
If you do not have any symptoms we will send you your reminder letter soon.
Many thanks
__________
Kelcher Optometrists update
20.05.2020
We are currently in the process of making the practice safe for reopening.
We have been undergoing staff training on PPE use and disinfection.
Your safety is our main priority and we will need to adopt a new working model when we reopen.
Currently routine eye exams are still suspended but we are performing essential repairs and have a locked door appointment policy for Emergency eye care.
We will update you as soon as we receive any NHS and government guidance on reopening!
Please call us if you have any eye emergency or essential eye concern.
Our emergency number is 07828 620039.
We hope to see you soon 👁
From the team at Kelcher Optometrists x

25.03.20

COVID-19 management and ongoing
peace of mind to all of our patients

As a practice we are closely monitoring the situation and receiving regular updates from Public Health England, NHS England, and our regulatory bodies as to how we should be conducting ourselves. We are adhering to all the current guidelines to allow us to continue to provide the best possible care to you and your family.
To reduce close contact between patients we have rearranged our waiting area chairs which are now spaced further apart and there is a barrier at the reception desk which we ask you do not lean over. We are asking that patients attending with children keep them next to them and don’t let them run around or touch frames that have been disinfected.

Eye examinations may take a little longer as we implement additional sanitising of equipment, regular disinfection of door handles, frequent cleaning of frames and sunglasses throughout the day and rest assured our teams are well-equipped with hand sanitiser.
Please use the hand sanitiser upon entering and leaving the building.
Our toilet facilities are for staff only during this time and ask that you respect this as we too are looking after our staff’s wellbeing as well as our patients.

Before attending the practice for your next appointment we would be grateful if you would review the most up to date government guidance – just click this link https://www.nhs.uk/conditions/coronavirus-covid-19/
Please call us to let us know if you wish to reschedule your booked appointment. We would be happy to schedule an alternative date for you.
We hope this message goes some way to reassuring you that we will still be here to look after your eyecare during the weeks ahead. Thank you for your support and best wishes to any of our patients if you are self isolating.